Privacy Policy

Chat Coco Privacy Policy

This Privacy Policy explains how ChatsPub Ventures (OPC) Private Limited (“Chat Coco”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use the **Chat Coco mobile application, website, and related services** (collectively, the “Services”).

Chat Coco is a platform that enables users to connect with verified listeners/counselors through chat, audio calls, video calls and other interactions. Chat Coco is **not a dating or matchmaking application**.

By accessing or using Chat Coco, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent for processing personal data in accordance with applicable law.

This policy is designed around India's current data-protection framework. The **Digital Personal Data Protection Act, 2023** and **Digital Personal Data Protection Rules, 2025** have been notified with a phased commencement framework, so our obligations and this policy may be updated as the applicable provisions come into force. ([MeitY][1])

---

## 1. Who We Are

**Chat Coco** is operated by:

**ChatsPub Ventures (OPC) Private Limited**
Plot No. 93, Misal Layout, Post Jaripatka,
Nagpur, Maharashtra, India – 440014

**Privacy & Support Email:**
**[chatcoco.app@gmail.com](mailto:chatcoco.app@gmail.com)**

**Grievance Officer:** Mr. Aditya Mendhe
**Contact:** +91 8010618296

---

# 2. Information We Collect

Depending on how you use Chat Coco, we may collect different categories of information.

## 2.1 Information You Provide

When you create an account or use our Services, we may collect:

* Name or display name
* Mobile number
* Email address
* Gender, where provided
* City or general location
* Date of birth or age information
* Profile photograph
* Bio and profile information
* Account login information
* Preferences and interests
* Information provided through support or contact forms
* Information you voluntarily provide during conversations or interactions

We use this information to create and operate your account and provide the Services.

---

## 2.2 Mobile Number & OTP

We may use your mobile number to:

* Create or verify your account
* Send OTPs
* Secure your account
* Provide important account notifications
* Communicate with you regarding the Services
* Prevent fraudulent or unauthorized account activity

An OTP should never be shared with another person.

---

# 3. Information for Verified Listeners & Counselors

If you apply to become a **verified listener or counselor**, we may collect additional information required for verification and payment processing.

This may include:

* Full legal name
* Date of birth
* Profile photograph
* KYC documents
* Government-issued identification information
* Bank account details
* UPI details
* Payment or withdrawal information
* Tax-related information where required
* Verification information
* Other information reasonably required to establish eligibility

We use this information to:

* Verify your identity
* Prevent fake or duplicate accounts
* Complete KYC requirements
* Process eligible earnings and withdrawals
* Detect fraud or misuse
* Meet legal and regulatory requirements

**Please do not submit fake, altered, misleading or someone else's KYC information.**

Providing false information may result in suspension or permanent termination of your account.

---

# 4. Payment & Financial Information

When you purchase services, recharge your account, make payments or request a withdrawal, certain payment-related information may be processed.

Depending on the payment method, this may include:

* Transaction ID
* Payment status
* Amount paid
* Wallet/coin information
* UPI details
* Bank account information for listener withdrawals
* Billing information
* Other information required by our payment partners

Payment card details may be processed directly by authorized payment processors. We may not directly store complete card details where the payment provider handles that information.

We use payment information to:

* Process transactions
* Complete withdrawals
* Maintain transaction records
* Prevent fraud
* Resolve payment disputes
* Comply with legal requirements

---

# 5. Profile Information

Information you choose to display on your profile, such as your:

* Profile picture
* Display name
* Bio
* General profile information

may be visible to other users depending on the features and privacy settings of the Services.

**Do not publish sensitive personal information** such as your home address, passwords, OTPs, bank details or other confidential information in your profile.

---

# 6. Conversations, Chats, Audio & Video

Chat Coco provides chat, audio-call and video-call features.

During these interactions, information may be transmitted through our technical systems and third-party infrastructure providers that help us deliver the Services.

For safety, security, moderation, fraud prevention and compliance purposes, we may use **automated, AI-based or other technology-based systems** to detect potential violations of our policies where permitted by applicable law.

We do not represent that every conversation is continuously monitored by a human.

Users should therefore exercise caution when sharing personal information with other users.

Our existing platform policy also states that private interactions may not be actively monitored at all times, while automated or AI-based safety measures may be used periodically.

---

# 7. User-Generated Content

You may voluntarily provide or upload:

* Profile photographs
* Bios
* Messages
* Reviews and ratings
* Feedback
* Reports
* Other content through Chat Coco

We process this information to operate the platform, display content where appropriate, provide features, maintain safety and enforce our policies.

Content that violates our Community Guidelines or applicable law may be removed, restricted or retained where necessary for investigation, legal compliance or other legitimate purposes.

Chat Coco maintains a **No Nudity and No Sexually Explicit Content** policy.

---

# 8. Device & Technical Information

When you use Chat Coco, we may automatically receive technical information such as:

* IP address
* Device type
* Device model
* Operating system
* App version
* Browser type
* Unique device identifiers
* Network information
* Language and general settings
* Date and time of access
* Crash and diagnostic information
* App usage information
* Log information

This information helps us:

* Keep the Services functioning
* Diagnose technical problems
* Improve performance
* Protect accounts
* Detect fraud and abuse
* Understand how users interact with the application

The underlying privacy material also contemplates collection of device identifiers, IP addresses, browser/operating-system information and usage patterns.

---

# 9. Location Information

Depending on the features you use and the permissions granted on your device, we may process approximate or other location information.

Location information may be used for:

* Improving relevant features
* Security and fraud prevention
* Analytics
* Personalizing the experience
* Providing location-related functionality where applicable

You can manage location permissions through your device settings. Some features may not work correctly if you disable required permissions.

---

# 10. Contacts / Address Book

Certain features may request access to your device contacts.

We will only access your contacts where you grant the relevant permission and where the feature requires it.

If you do not wish to provide contact access, you can generally deny the permission through your device settings.

The underlying privacy documentation contemplates contact/address-book information being collected only where the user grants access.

---

# 11. Cookies & Similar Technologies

Our website and certain Services may use:

* Cookies
* SDKs
* Pixels
* Device identifiers
* Log technologies
* Similar technologies

These technologies may help us understand:

* How users access the Services
* Which features are used
* Device and browser information
* Session information
* Performance and crash information
* Preferences
* Security events
* Analytics and advertising performance, where applicable

You may control cookies through your browser or device settings. Disabling certain technologies may affect the availability or functionality of some features.

Our existing privacy material specifically describes cookies, SDKs, IP addresses, device identifiers and usage information.

---

# 12. How We Use Your Information

We may process your information for the following purposes:

### Providing the Services

To create your account, connect you with other users/listeners and provide chat, audio, video and other features.

### Account Management

To authenticate users, verify phone numbers and maintain account security.

### Listener Verification

To perform KYC and verify listeners/counselors.

### Payments & Withdrawals

To process purchases, recharges, eligible earnings and withdrawals.

### Safety & Security

To detect fraud, abuse, impersonation, prohibited content and other violations.

### Platform Improvement

To understand usage patterns and improve our products, features and user experience.

### Customer Support

To respond to questions, complaints, reports and requests.

### Communications

To send service-related notifications, security alerts, OTPs, updates and other necessary communications.

### Legal Compliance

To comply with applicable laws, regulations, court orders and lawful government requests.

### Analytics

To understand how the Services are used and identify areas for improvement.

---

# 13. How We Share Information

We do **not sell your personal information simply because you use Chat Coco**.

We may share information with selected third parties where reasonably necessary to operate the Services or comply with legal obligations.

These may include:

### Payment Providers

For processing payments, recharges and withdrawals.

### KYC & Verification Providers

For identity verification and fraud prevention.

### Cloud & Technology Providers

For hosting, storage, infrastructure and application functionality.

### Analytics Providers

For understanding application performance and usage.

### Communication Providers

For OTPs, SMS, email, notifications and other communications.

### Security & Moderation Providers

For fraud detection, content safety and platform security.

### Professional Advisors

Such as legal, accounting, audit or compliance service providers where necessary.

### Government & Law-Enforcement Authorities

Where disclosure is required or permitted by applicable law, court order or lawful government request.

Our existing privacy documentation similarly contemplates sharing information with payment gateways, service providers, technology providers, analytics providers and other service partners.

---

# 14. International Data Processing

Some service providers we use may process or store information outside India.

Where personal data is transferred or processed outside India, we will take steps required by applicable law and use appropriate contractual, organizational or technical safeguards where required.

The existing privacy material also contemplates processing by third parties located outside India subject to applicable data-protection safeguards.

---

# 15. Legal Disclosure

We may disclose personal information where reasonably necessary to:

* Comply with applicable law.
* Respond to lawful government or law-enforcement requests.
* Comply with court orders.
* Investigate fraud or abuse.
* Protect the safety of users or the public.
* Protect our legal rights and property.
* Enforce our Terms of Use and Community Guidelines.
* Detect or prevent illegal activity.

The existing policy provides for disclosure where necessary for legal compliance, crime prevention, protection of rights and safety, and corporate transactions.

---

# 16. Business Transfers

If ChatsPub Ventures (OPC) Private Limited undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

---

# 17. Anonymized & Aggregated Information

We may create information that no longer reasonably identifies an individual by combining, aggregating or anonymizing data.

We may use such information for:

* Analytics
* Product development
* Research
* Business planning
* Platform improvement
* Reporting and insights

We may share properly anonymized or aggregated information with business partners or service providers.

---

# 18. Marketing & Communications

We may send you service-related communications such as:

* OTPs
* Account alerts
* Security notifications
* Transaction updates
* Policy updates
* Feature announcements

Where permitted by law and subject to applicable consent requirements, we may also send promotional communications.

You may opt out of promotional communications through the available unsubscribe or preference mechanisms. Certain essential service communications cannot be opted out of while you maintain an account.

---

# 19. Data Security

We take reasonable technical, organizational and administrative measures designed to protect personal information against:

* Unauthorized access
* Unauthorized disclosure
* Loss
* Misuse
* Alteration
* Destruction

Security measures may include access controls, authentication, encryption or secure transmission where appropriate, monitoring, logging and other safeguards.

However, **no internet-based service can guarantee absolute security**. You should use strong account credentials and avoid sharing passwords, OTPs or sensitive information with anyone.

---

# 20. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

* Providing the Services.
* Maintaining account records.
* Processing transactions.
* Resolving disputes.
* Preventing fraud and abuse.
* Meeting legal and regulatory requirements.
* Enforcing our agreements.
* Protecting our legal rights.

When information is no longer required, we may delete it, anonymize it or securely dispose of it, subject to applicable legal and regulatory retention requirements.

Our existing platform documentation also provides for retention of certain registration and removed-content information for specified periods where required for investigation or legal compliance.

---

# 21. Your Privacy Rights

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights regarding your personal data, including rights to:

* Know what personal data is being processed.
* Request access to your personal data.
* Request correction of inaccurate or incomplete information.
* Request deletion of personal data where legally permissible.
* Withdraw consent where processing is based on consent.
* Raise a grievance regarding processing of your personal data.
* Request information about the manner in which your personal data is processed.

India's DPDP Rules 2025 specifically contemplate clear notice describing the personal data collected and purposes of processing, along with mechanisms for withdrawing consent and exercising applicable rights.

To make a privacy request, contact us at:

chatcoco.app@gmail.com

We may need to verify your identity before processing certain requests.

---

# 22. Withdrawal of Consent

Where we process your personal data based on consent, you may withdraw that consent, subject to applicable law.

Withdrawal of consent will not affect processing that:

* Occurred before withdrawal.
* Is required by law.
* Is necessary for certain legitimate or legally permitted purposes.
* Is required to establish, exercise or defend legal claims.

If you withdraw consent for information necessary to provide a particular feature, we may no longer be able to provide that feature or Service.

---

# 23. Account Deletion

You may request deletion or closure of your Chat Coco account through the available account settings or by contacting us at: chatcoco.app@gmail.com

Upon receiving a valid deletion request, we will process it in accordance with applicable law and our retention obligations.

Certain information may need to be retained for:

* Legal compliance.
* Fraud prevention.
* Financial/accounting records.
* Dispute resolution.
* Security investigations.
* Enforcement of our Terms.
* Government or law-enforcement requirements.

---

# 24. Children's Privacy

Chat Coco is intended for individuals **18 years of age and above**.

We do not knowingly permit minors to create or maintain accounts.

If we become aware that a minor has provided personal information or created an account in violation of our requirements, we may take appropriate steps to delete the information and terminate the account, subject to applicable law.

---

# 25. Third-Party Links & Services

Chat Coco may contain links or integrations to third-party websites, applications or services.

We are not responsible for the privacy practices of third parties that operate independently from us.

We encourage you to review the privacy policies of any third-party service before providing information to them.

---

# 26. User Safety & Personal Information

Because Chat Coco allows people to interact with other users and listeners, you should exercise caution when sharing personal information.

**Never share:**

* OTPs
* Passwords
* Bank account passwords
* UPI PINs
* Government ID numbers unnecessarily
* Home address
* Sensitive financial information

Chat Coco does not ask users to transfer money directly to listeners or other users.

If another user asks you for money, financial assistance, OTPs or sensitive information, please report the account through the available reporting mechanism.

---

# 27. Reporting Privacy or Safety Issues

If you believe another user has:

* Misused your personal information.
* Shared your private information.
* Impersonated you.
* Harassed you.
* Attempted fraud.
* Shared prohibited content.
* Violated Chat Coco's policies.

you can report the matter through the application's reporting tools or contact us.

**Privacy & Support:** chatcoco.app@gmail.com

---

# 28. Grievance Redressal

For privacy-related complaints or grievances, you may contact:

### **Grievance Officer**

**Mr. Aditya Mendhe**

**ChatsPub Ventures (OPC) Private Limited**
Plot No. 93, Misal Layout, Post Jaripatka,
Nagpur, Maharashtra, India – 440014

**Phone:** +91 8010618296
**Email:** chatcoco.app@gmail.com

When contacting us, please provide sufficient information to help us identify your account and understand your complaint.

Our existing grievance process states that complaints should include relevant account/order/transaction details and a clear description of the issue.

---

# 29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

* Changes to our Services.
* Changes in technology.
* Changes in applicable laws.
* Changes in our data-processing practices.
* Changes in security practices.

When material changes are made, we may notify users through the application, website, email, notification or other appropriate means.

We encourage you to review this Privacy Policy periodically.

---

# 30. Governing Law

This Privacy Policy is governed by the laws of **India**, subject to applicable data-protection and other laws.

Any dispute relating to this Privacy Policy shall be subject to the applicable jurisdiction specified in our Terms of Use.

---

# 31. Contact Us

For any questions regarding this Privacy Policy, personal data, account information or privacy requests, contact:

### **Chat Coco**

**Operated by ChatsPub Ventures (OPC) Private Limited**

**Email:** chatcoco.app@gmail.com

**Registered Office:**
Plot No. 93, Misal Layout, Post Jaripatka,
Nagpur, Maharashtra, India – 440014

**Phone:**
+91 8010618296

---

## **Our Privacy Commitment**

At Chat Coco, we understand that conversations can sometimes involve personal and sensitive experiences. We aim to handle personal information responsibly and transparently while providing a safe platform for people to **talk, listen and connect**.

**Your trust matters to us.**